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FAQ

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?
We accept the payments via net banking, credit card or debit card.


How can I cancel my order?

The cancellation of your order is only possible pre-dispatch, by mailing us or calling the toll free no. 1800-102-3858 and confirming the acceptance of the cancelation request. (During working hour , i.e. Mon-Friday, 10:00am - 6:00pm, and except the Govt. holidays)


How can I modify my order?

To modify your order you need to cancel the previous order and generate a new order. Direct modification of the order is not possible in the system as if now.


When will my order ship?

Your order will be shipped within 2 working days from the date of order. And the details of the AWB No. to track the same is shared with the customer via E-Mail.


How long does it take until I receive my order?

It would depend on the delivery location as the shipping company takes around 3-7 days to deliver.


Can I track my order?
Yes you can track the order by using the AWB No. shared over the mail after shipping.

 

Do I need to create an account to order?

There is no account creation needed for ordering. 

 

How do I warranty my product?

If your headphone stopped working for no good reason, then it may be a manufacturing defect. Tell us what happened with your product to our Customer Care Representative on the toll-free number 1800102 3858 or send us an E-mail to help-in@skullcandy.com for any product query or registering your complaint. Under the Manufacturer's defect we need your defective "Product" along with the "Sale Receipt" or "Proof of Purchase" copy to the following address:


Brand Eyes Distributors Pvt. Ltd.,
B-2, Sector-4,
Noida: 201301 (Uttar Pradesh),
India.


Once we receive the product here, then our Sr. Customer Service Technicians will look into it and resolve the same within 2-3 weeks. The replacement product would be sent depending on the stock availability.


What is the status of my warranty claim?

If you have a tracking number, you'll be able to track when your product is delivered to our Service Centre. After it arrives at the Service Centre, the processing time can be up to 3 Weeks. If the product has been delivered for more than 3 and you have not received an email about your warranty, please let us know. If the 3weeks has not passed, please allow the full processing time before contacting customer service.

 

What is your warranty policy?

We take a lot of pride in our products and fully stand behind them owning to which we are offing you a 12 months warranty on Skullcandy products in India.


Brand Eyes Distributors Pvt. Ltd, authorized distributor of "Skullcandy" in India on behalf of Skullcandy Inc. extends this Limited Warranty to the original end-use purchaser of Skullcandy audio products (including headphone, earphone, ear bud and headset, each a "Product") or the person receiving a Product as a gift, provided that the Skullcandy Product was purchased from an Authorized Dealer/ Distributor/ Retailer as defined below.


"Authorized Dealer" means any distributor, reseller or retailer that was duly authorized by Brand Eyes Distributors Pvt. Ltd. at the time of the sale to sell authentic Skullcandy products in the notified jurisdiction, and that the sold Product is new, in unused condition, and in its original packaging.


If your headphone stopped working for no good reason, then it may be a manufacturing defect. Tell us what happened with your product to our Customer Care Representative on the toll-free number 1800102 3858 or send us an E-mail to help-in@skullcandy.com for any product query or registering your complaint. Under the Manufacturer's defect we need your defective "Product" along with the "Sale Receipt" or "Proof of Purchase" copy to the following address:


Brand Eyes Distributors Pvt. Ltd.,
B-2, Sector-4,
Noida: 201301 (Uttar Pradesh),
India.


Once we receive the product here, then our Sr. Customer Service Technicians will look into it and resolve the same within 2-3 weeks. The replacement product would be sent depending on the stock availability.


The following cases are not covered under warranty:


• Damage or inoperability caused by inadequate repair work performed by the end user, any non-authorized repair centre or any third party.
• Faults due to wear and tear.
• Faults due to force majeure.
• Faults of which the purchaser was already aware of at the time of purchase.
• Damages resulting from fire or liquid seepage.
• Damage by any violent head-banging session (wearing the headphone improper way).
• Accident.
• Misuse.
• Abuse.
• Physically damaged from external factors such as floods, storms, sand, dirt, weather moisture and by any other reason will not be entertained for any warranty claims.

 

POLICY INFORMATION

 

What is your warranty policy?

 

Manufacturing defects:

Brand Eyes Distributors Pvt. Ltd, authorized distributor of "Skullcandy" in India on behalf of Skullcandy Inc. extends this Limited Warranty to the original end-use purchaser of Skullcandy audio products (including headphone, earphone, ear bud and headset, each a "Product") or the person receiving a Product as a gift, provided that the Skullcandy Product was purchased from an Authorized Dealer/ Distributor/ Retailer as defined below.

 

"Authorized Dealer" means any distributor, reseller or retailer that was duly authorized by Brand Eyes Distributors Pvt. Ltd. at the time of the sale to sell authentic Skullcandy products in the notified jurisdiction, and that the sold Product is new, in unused condition, and in its original packaging.

 

We take a lot of pride in our products and fully stand behind them owning to which we are offing you One Year warranty on Skullcandy products in India.

 

If your headphone stopped working for no good reason, then it may be a manufacturing defect. Tell us what happened with your product to our Customer Care Representative on the toll-free number 1800102 3858 or send us an E-mail to help-in@skullcandy.com for any product query or registering your complaint. Under the Manufacturer's defect we need your defective "Product" along with the "Sale Receipt" or "Proof of Purchase" copy to the following address:

 

Brand Eyes Distributors Pvt. Ltd.,
B-2, Sector-4,
Noida: 201301 (Uttar Pradesh),
India.

 

Once we receive the product here, then our Sr. Customer Service Technicians will look into it and resolve the same within 2-3 weeks. The replacement product would be sent depending on the stock availability.

 

The following cases are not covered under warranty:

 

• Damage or inoperability caused by inadequate repair work performed by the end user, any non-authorized repair centre or any third party.
• Faults due to wear and tear.
• Faults due to force majeure.
• Faults of which the purchaser was already aware of at the time of purchase.
• Damages resulting from fire or liquid seepage.
• Damage by any violent head-banging session (wearing the headphone improper way).
• Accident.
• Misuse.
• Abuse.
• Physically damaged from external factors such as floods, storms, sand, dirt, weather moisture and by any other reason will not be entertained for any warranty claims.

 

TERMS AND CONDITIONS

 

PRODUCT ADVANCE / TABLE REPLACEMENTS

 

Please allow us at least 14 working days for successful completion of your warranty claim (depending upon stock availability). If the defective product is not available with us for any reason, (for example if the product has been discontinued), Brand Eyes Distributors Pvt. Ltd. reserves the right to issue any product which is of similar value to your product (the same value mentioned in the sale receipt/ paid value).

 

SHIPPING TO BRAND EYES 

Brand Eyes Distributors Pvt. Ltd. will be responsible for shipping to the Customer after repair / replacement only. The Customer is responsible for all shipping / handling charges related to returning the product to Brand Eyes Service Centre. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. Brand Eyes Distributors Pvt. Ltd. will not be responsible for any damage incurred during shipment. Brand Eyes Distributors Pvt. Ltd. will only be responsible for packages that are verified as having been received into our warehouse via a shipment tracking number provided by the Customer's shipping agency.

 

DETERMINING AUTHORITY

The Brand Eyes Customer Service Department will be the final determining authority for all potential warranty claims for service and replacement or same color preference (depending upon stock availability).

 

POLICY INFORMATION

If Brand Eyes Submission/ Service Centre is not available in your city, then you can send your product for warranty claim procedure at our Noida Service Centre. If you have a tracking number you will be able to track when your product is delivered to our Noida Service Centre. After it arrives at the Noida Service Centre, the processing time can be up to 2-3 weeks.

 

Please note:
1.1 Without valid Proof of Purchase, Brand Eyes reserves the rights to refuse warranty services.
1.2 The warranty is confined to the first purchase of the original Skullcandy product only.
1.3 Brand Eyes Distributors Pvt. Ltd. reserves the right to refuse free of charge warranty claim if the information shared is incomplete/ illegible for the claim / fault in the Customer details.
1.4 Any goods imported by distributors other than ‘Brand Eyes Distributors Pvt. Ltd., B-2, Sector- 4, Noida - 201301, Uttar Pradesh, India' will not be eligible for warranty at Brand Eyes.

 

Happy Listening!