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Refunds & Returns

Dear Customer, Please report an issue related to Wrong/Damaged/Missing Product or Empty Packing received within 24 hrs from Delivery Time. Complaints reported post 24 hrs will not be accepted for dispute for above issues.
The cancellation of your order is only possible pre-dispatch, by mailing us or calling the toll no. 011-42700400 and confirming the acceptance of the cancellation request. (During working hour , i.e. Mon-Friday, 10:00am – 4:00pm, and except the Govt. holidays) You can also email at customercare@brandeyes.in
All Refunds/Cancellations are subject to deduction of payment gateway charges.
Order Cancellation is allowed only before Dispatch of the product, if you have already cancel the order. Please allow us 7 business days to Credit the amount in your account.
In case of non acceptance of Product by customer or product return due to wrong address or non-availability of customer at the said address, the value of freight will be adjusted from initial advance.

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