The biggest challenge with truly wireless ear buds is maintaining a paired status between both independent buds. There are times when (due to the capacitive touch sensor technology) the user will accidentally clear one side without the other, this can create a pairing challenge as each side will now be in different search modes when powered on. Easy fix!
1- Turn the Bluetooth on your (mobile or computer) device OFF
2- Power on your INDY buds (they will be in a NON_CONNECTED or non-paired state due to Bluetooth being off on your device)
3- Tap the center of EACH bud 4 times (see below diagram). This will automatically power off the ear bud and reset your ear buds. You must complete this action on BOTH ear buds while in this non-connected state.
4- Next, place the buds back in the case then pull them out to have them power on and start the process of paring to one another.
5- You will hear a voice prompt that will notify you that it is now “Pairing” and one beep indicating the buds have paired together.
6- At this time, turn your device’s Bluetooth back on and re-pair it to INDY. In some cases, you will want to forget INDY on your device and scan until INDY is identified again and you can select it.
Not seeing the RED led indicator on the bud when you’ve placed your INDY back in the case.
1- Check to see if any debris is blocking the charging pins at the bottom of the case, or on the bud.
2- Check to see if the removable Stability Ear Gel or in-ear gels have been twisted or falling off, this could be keeping the buds from sitting correctly in the case.
3- This same issue could also be interfering with your case lid when closing. If you’re having a hard time closing the lid correctly, this is an indicator that buds are not set correctly or the gels are interfering.
WHAT IS THE TOTAL CHARGING TIME FOR INDY?
CAN I CHARGE INDY WITH MY PC/LAPTOP?
DOES INDY HAVE SOME SORT OF FAST CHARGE?
WHAT IS THE BLUETOOTH RANGE OF THE INDY?
CAN I CONNECT INDY TO A COMPUTER?
CAN I USE INDY WITH A PS4/XBOX ONE/SWITCH?
WHICH VERSION OF BLUETOOTH DOES INDY USE?
WHICH IS THE MASTER EARBUD?
WHEN ON A CALL OR LISTENING TO MY CONTENT, WILL I HEAR AUDIO IN ONE (THE RIGHT SIDE MASTER) OR BOTH EARBUDS?
CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY INDY?
CAN I USE INDY FOR SPORTS OR WORKING OUT?